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خلاصہ
Objective
To work with an aim to gain valuable hands on experience and professional skills an
Organization which provides a challenging, learning and developing atmosphere.
پراجیکٹس
تجربہ
Documents Verification Officer
Anatolia Travel Services Turkish Visa Application Center
Review visa applications, verify documents, and ensure that applicants meet all visa requirements.
ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.
Reporting to embassy.
Customer Service Representative / CSR
On behalf of client, take customer call as per given instructions and standards.
Providing FCR to Customers.
Complaint handling
Enhance customer experience.
Manage outbound and inbound calls to enhance productivity.
Customer Service Representative / CSR
Current position: Customer Services Executive Job location: Suite# 802 Al Hafeez Shopping Mall Gulberg III Lahore.
Main responsibilities are: Deal with an online system of providing Cab service in Gulf, Riyadh, Jeddah and Dammam.
Responsible for gathering and highlighting trends, related issues & rate customers complaints & coordinate with relevant department for effective
resolution.
Complaint handling
Customer Service Representative / CSR
On behalf of client, take customer call as per given instructions and standards.
Providing FCR to Customers. Main responsibilities were:
Successful retention to those leaving the network by sorting out the issues faced by customer.
Maintain Quality in CFL project Inbound, Outbound, FCA (789) and Dealer Support.
Provide FCR in inbound calls of customer as per quality standard.
Convert Detractor customer into promoter customer of company.
Analyzed and resolved personnel grievances within the team for maximize productivity.
Up sell the value added services to the customers as need of the hour.
Conduct sessions and trained the new agents.
Manage outbound and inbound calls to enhance productivity.
Practice the Net Promoter Services (NPS) to maximize customer satisfaction.
Enhance customer experience.
